Terms & Conditions

1. Who we are

The Service is operated under the brand Lumooly ("we", "us", or "our"). We do not yet have a registered company office published on this page; legal entity details will be updated here when available.

• Brand / Service: Lumooly
• Website: https://lumooly.com
• Contact: [email protected]

2. Definitions

• Operator (User) — a person or business that creates an account to configure locations, services, team, and appointments.
• Client — an end customer who books with an Operator through a public booking page or related tools, without needing a Lumooly account.
• Content — data, text, images, and other materials you submit to or store in the Service (including services, schedules, and Client records).
• Privacy Policy — the Lumooly Privacy Policy describing how personal data is processed.

3. Description of the Service

Lumooly is a multi-tenant, web-based appointment scheduling platform. Operators can configure business locations, services, staff, working hours, and booking rules; manage a calendar; and accept bookings through a public booking page. Optional integrations (such as Google Calendar) may be available.

Important: We provide software tools. We do not provide the underlying salon, clinic, studio, or other services that Operators offer to their Clients. Quality, delivery, pricing, refunds, and professional standards for those services are solely between the Operator and the Client.

4. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to create an Operator account and use the Service. By registering, you represent that you meet these requirements and that the information you provide is accurate and complete.

5. Accounts and security

1. To use Operator features, you must create an account by providing your full name, email address, and a password, or by signing in with Google OAuth.
2. If you register with email, you may be required to verify your email address before full access is granted.
3. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account, including actions by team members you invite.
4. You must notify us promptly at [email protected] if you suspect unauthorized use of your account.
5. We are not liable for loss or damage arising from your failure to protect your credentials or from access granted to your team.
6. Operators who manage multiple roles or locations are responsible for assigning appropriate permissions to staff.

6. Operator responsibilities

As an Operator, you agree that you will:

• Use the Service only for lawful business purposes and in compliance with applicable laws (including data protection and consumer rules that apply to your business).
• Act as the data controller for Client personal data you collect through the Service (name, phone, email, appointments). Lumooly processes that data as a processor to provide the platform — see the Privacy Policy.
• Provide Clients with required privacy information about how you use their data, and obtain any consents needed for notifications (including SMS when you enable that feature).
• Keep services, prices, availability, hours, and cancellation or no-show policies accurate on your booking pages.
• Ensure Content you upload does not infringe third-party rights or contain unlawful material.
• Be solely responsible for your relationship with Clients, including appointment quality, disputes, refunds of your service fees, and professional liability.

7. Clients and appointments

1. Clients book appointments with Operators through public booking flows. Clients typically provide name and phone number (and may provide email). Phone number is used within a location to identify and group a Client's appointments.
2. When a Client books, a service relationship is formed between the Client and the Operator. Lumooly is not a party to that relationship and is not responsible for the Operator's services, staffing, premises, or outcomes.
3. Appointments are subject to the Operator's availability, confirmation rules, and policies. Operators and Clients are responsible for accurate booking details.
4. We are not responsible for disputes between Operators and Clients (including no-shows, cancellations, or quality complaints), though we may provide reasonable technical support related to the platform.
5. We do not currently collect payments from Clients for Operators' services through the Service. Any fees Clients pay Operators are handled outside Lumooly unless we introduce payment features under updated terms.
6. Abuse of booking tools (spam bookings, harassment, fraud) may lead to suspension of accounts or blocking of access.

8. Notifications (email and SMS)

8.1 Transactional email

By using the Service, Operators agree to receive transactional emails required to operate the account (for example, verification, security, invitations, and booking notices). Clients who provide an email may receive appointment confirmations and related transactional messages on behalf of the Operator. These are not marketing emails.

8.2 Marketing email

We may send product tips or newsletters to Operators who opt in. You may unsubscribe at any time. We do not send marketing emails to Clients on our own behalf.

8.3 SMS (planned)

We plan to offer appointment-related SMS notifications. When that feature is available and enabled, SMS may be sent for booking confirmations, reminders, or similar lifecycle messages. Operators are responsible for ensuring they have a lawful basis (including any required Client consent) to send SMS. Carrier and provider terms may apply.

9. Google Sign-In and Google Calendar

1. You may create or access an account using Google Sign-In. Google provides basic profile information (such as name and email) subject to Google's terms and privacy policy.
2. Google Calendar is an optional integration. Calendar scopes are requested only when you connect the integration under Settings → Integrations.
3. When connected, Lumooly may create, update, and delete events on your primary Google Calendar that correspond to appointments and classes in Lumooly (one-way sync from Lumooly to Google Calendar).
4. You may disconnect Google Calendar at any time in Settings → Integrations, and you may revoke access in your Google Account. After disconnect, sync stops and we delete stored OAuth tokens for that connection. Events already created in Google Calendar may remain unless you remove them in Google or cancel related bookings while still connected.
5. Your use of Google features is also subject to Google's terms. Our handling of Google user data is described in the Privacy Policy and complies with the Google API Services User Data Policy, including Limited Use requirements.

10. Acceptable use

You agree to use the Service only for lawful purposes. You must not:

• Create fake, fraudulent, or spam appointments.
• Harass, abuse, threaten, or impersonate any person or entity.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Service infrastructure.
• Use automated scripts, bots, or scrapers to interact with the Service without our prior written consent.
• Upload or transmit viruses, malware, or other harmful code.
• Interfere with or disrupt the Service or the networks that host it.
• Reverse engineer, decompile, or attempt to extract source code of the Service except where mandatory law allows.
• Resell, lease, or sublicense the Service except as expressly permitted by us.
• Use the Service for any activity that violates applicable laws or regulations.

11. Intellectual property

All rights in the Service — including software, design, trademarks, and documentation — are owned by us or our licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes in accordance with these Terms.

You retain ownership of your Content. You grant us a worldwide, non-exclusive license to host, process, display, and transmit your Content solely as needed to provide and improve the Service. You represent that you have the rights necessary to grant this license.

12. Free Service and future paid plans

The Service is currently offered free of charge. We may introduce paid plans, usage limits, or premium features in the future. If we do, we will provide notice and updated terms (including pricing and billing terms) before charging you. Continued use of paid features after such notice will be subject to those updated terms.

13. Service availability

1. We strive to keep the Service available, but we do not guarantee uninterrupted, error-free, or secure access. No specific uptime SLA applies to the free Service.
2. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or circumstances beyond our control.
3. We may modify, suspend, or discontinue features with reasonable notice where practicable.
4. We are not liable for loss, inconvenience, or damage resulting from downtime or interruptions, except where mandatory law provides otherwise.

14. Disclaimers and limitation of liability

1. The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
2. We do not warrant that the Service will meet your requirements, that results will be accurate, or that defects will be corrected.
3. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
4. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you have paid us for the Service in the twelve (12) months preceding the claim, or (b) fifty euros (€50).
5. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, willful misconduct, or any other liability that cannot be excluded under the laws of the Republic of Moldova or other mandatory applicable law.
6. We are not liable for Operators' services to Clients, or for Client conduct toward Operators.

15. Indemnification

You agree to indemnify and hold us harmless from claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your violation of these Terms; (b) your Content; (c) your misuse of the Service; (d) your processing of Client data as controller; or (e) disputes between you and your Clients or team members — except to the extent caused by our willful misconduct.

16. Suspension and termination

1. We may suspend or terminate your access if we reasonably believe you have violated these Terms, pose a security risk, or engage in conduct harmful to the Service, other users, Clients, or us.
2. You may delete your account at any time through Settings in the Service. Upon deletion, personal data is handled as described in the Privacy Policy (generally delete or anonymize within 30 days, subject to legal exceptions).
3. Termination does not relieve you of obligations or liabilities incurred before termination. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

17. Modifications to the Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email and/or a notice in the Service and update the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and delete your account.

18. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Chișinău, Republic of Moldova, subject to any mandatory rights you may have under applicable consumer-protection or data-protection law that cannot be waived by contract.

19. General

1. Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.
2. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject.
3. No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
4. Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

If you have questions about these Terms, contact us at [email protected].